Core Values
The Standards That Shape How We Serve
At In The Gap Academy, our core values are more than statements — they are lived practices that guide every interaction, decision, and service we provide.
We built ITG to do things differently. That meant creating a culture where compassion and excellence exist side-by-side, and where every client is treated with dignity, no matter their background or situation.
Our values are what make that possible. They shape our team, our programs, and the outcomes we achieve every day.
Excellence
We hold ourselves to the highest standards of care and service.
From clinical practices to client communication, we constantly evaluate, evolve, and improve. Excellence at ITG means delivering measurable outcomes without losing our human touch.
Integrity
We do what’s right — even when no one is watching.
Clients, families, and partners trust us with some of the most vulnerable parts of their lives. We honor that trust by being transparent, consistent, and ethical in everything we do.
Compassion
We treat every person with empathy, respect, and patience.
Many of our clients have experienced judgment, trauma, or neglect in other systems. We offer a different experience — one where people feel seen, heard, and supported from day one.
Growth
We believe people are capable of change — including us.
We support our clients through personal transformation, and we expect the same from ourselves. That means ongoing training, supervision, and feedback so our team continues to grow professionally and personally.
Innovation
We challenge the status quo to serve people better.
When traditional methods fall short, we create new ones. Whether it’s designing our own curriculums, piloting peer mentorship models, or integrating life planning into treatment, we are always pushing to do better.
Transparency
We communicate clearly and honestly — with clients, families, and partners.
We involve clients in their own care, explain our processes, and own our mistakes. Transparency builds trust, and trust builds stronger outcomes.
How These Values Come to Life
When a client walks through our doors without an ID, we don’t send them away.
When someone struggles to stay engaged, we reach out instead of writing them off.
When a young adult needs early intervention, we involve their family and provide real tools — not lectures.
These responses aren’t random. They are intentional, values-driven actions that reflect who we are.
Want to learn more about our leadership or how ITG began?
Values in Action
Why Clients and Partners Choose ITG
We follow through — with clients, providers, and probation officers
We offer structure without shame
We respond with urgency, empathy, and clarity
This is how values turn into impact.
Let’s Take the First Step Together
Most clients who come to us have tried other programs — and left feeling judged, dismissed, or stuck. What makes ITG Academy different is that we don’t just treat the symptoms. We treat the systemic barriers holding people back.
You don’t have to do this alone. And you don’t have to settle for less. ITG Academy offers treatment that transforms — because we treat the whole person.
