Training & Outreach

Equipping the People Who Serve Our Communities to Do It Better — and With Heart

You can’t treat what you don’t understand.
You can’t support justice-involved, trauma-impacted, or substance-using individuals with policies that were never designed to meet their needs.
And you can’t fix burnout or disengagement with more paperwork and protocol.

What you can do is train teams to serve with insight, empathy, and the right tools.

At In The Gap Academy, our Training & Outreach Program delivers powerful, relevant, and culturally responsive education for professionals across behavioral health, justice, housing, education, and social service systems.

We’re not here to “check the box” on CEUs. We’re here to change how care is delivered — in real-world settings where the stakes are high and compassion must meet structure.

Who We Train

Behavioral health providers and clinicians

Substance use counselors and peer specialists

Case managers and reentry coordinators

Probation/parole officers and diversion staff

School counselors and administrators

Shelter, housing, and residential staff

Community outreach teams and nonprofit professionals

Law enforcement and court staff seeking trauma-informed approaches

If your team interacts with people navigating addiction, incarceration, trauma, or mental health challenges — we can help you serve them better.

Why This Matters to Us — and to You

Because systems often cause the harm they’re trying to heal

Because most professionals care deeply — but are undertrained and overworked

Because doing this work without trauma-informed tools leads to turnover, burnout, and missed opportunities for change

Because your staff deserves to feel capable and your clients deserve to feel safe

Our training bridges the gap between policy and people — between protocol and real presence.

Training Topics We Offer

All trainings are customizable by audience, location, and goals. Available in person or virtually.

For Behavioral Health & Clinical Teams:

Culturally Responsive Substance Use Treatment
Working with Justice-Involved Clients
Trauma-Informed Care in Outpatient & Reentry Settings
Beyond Compliance: Motivational Engagement in Court-Mandated Treatment
Serving BIPOC Clients with Integrity & Awareness

For Justice System & Housing Providers:

Substance Use, Trauma & the Cycle of Recidivism
Creating a Recovery-Ready Housing Program
Stigma-Free Documentation & Client Interaction
Behavioral De-escalation & Crisis Response in Community Settings
Reentry Planning That Works: A Holistic Approach

For Youth-Serving Professionals:

Engaging Teens Who “Don’t Want Help”
Supporting Youth Who Use Marijuana or Vape
Family Dynamics in Adolescent Recovery
Responding to School-Based Substance Use with Restoration, Not Removal
Building Trust with Trauma-Exposed Students

Don’t see your topic here? We collaborate directly with partners to design tailored training experiences that address real-time challenges in your work.

Why ITG’s Training Works

Delivered by People Who Know the Work Firsthand

Our team includes clinicians, trainers, and peer leaders with direct experience on the front lines. We speak the language of your staff — because we’ve been there.

Practical, Not Theoretical

We don’t just define “trauma-informed” or “culturally competent.” We show what it looks like in action — in difficult conversations, tense moments, and broken systems.

Emotionally Safe & Engaging

We create room for honest dialogue. Your staff won’t be talked down to — they’ll be brought into the conversation with respect and relevance.

Focused on Change You Can Measure

Staff leave with tools they can use immediately — to engage differently, respond better, and stay grounded in the work without burning out.

Let’s Take the First Step Together

Most clients who come to us have tried other programs — and left feeling judged, dismissed, or stuck. What makes ITG Academy different is that we don’t just treat the symptoms. We treat the systemic barriers holding people back.

You don’t have to do this alone. And you don’t have to settle for less. ITG Academy offers treatment that transforms — because we treat the whole person.